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About

Who we are

The Assam Urban Water Supply and Sewerage Board was set up under the The Assam Urban Water Supply and Sewerage Board Act, 1985, on receiving the assent of the President of India on the 25th day of December, 1986. The Board became functional after the Act came into force on April 3, 1989, vide Government Notification No. 167/85/Pt-III/19.

The Assam Urban Water Supply and Sewerage Board is engaged to administer and to implement Urban Water Supply and Sewerage Projects for the Urban Local Bodies in the state under the Administrative control of the Urban Development Department, Govt. of Assam. The Managing Director of the Board, who is appointed by the State Govt. under the Chairmanship of the Hon’ble Minister of the Urban Development Department, is the overall in-charge for implementation of the projects. There are six divisions, each headed by an Executive Engineer under the guidance of the Chief Engineer of the Board.

Divisions of the Board

  • Guwahati Division (Field Office: Ganeshguri, Guwahati)
  • North Assam Division (Field Office: Biswanath Chariali Town)
  • Jorhat Division (Field Office: Jorhat City)
  • Dibrugarh Division (Field Office: Dibrugarh City)
  • Dhubri Division (Field Office: Dhubri Town)
  • Barak Valley Division (Field Office: Silchar City)

Charges

Schedule of Charges

Application Processing Fee

  1. An amount of ₹ 250.00 is to be deposited as the processing fee at the time of submission of the filled up form, either online or offline. This fee is non-refundable.

  1. Consumers will have to deposit security money along with the cost of connection at the time when the Board will be in readiness to give the connection. The Board will submit an estimate to the intending consumers for the cost of connection.
  2. The security deposit will be retained by the Board till the consumer enjoys the water supply & will be refundable only when the consumer intends to surrender the connection, on production of the receipt in original, after making all adjustments with any pending dues.
  3. The Board reserves the right to impose charges of penal rates for any false declaration on detection of excess drawal of water, or any breach of condition by the consumer.
  4. For Temporary Connections (any period less than two years) the security deposit rates are as follows:
    Connection Category Amount (₹)
    Residential 3,000.00
    Commercial 5,000.00
    Institutional 5,000.00
    Industrial 5,000.00

  1. The intending consumer will be provided with an estimate for service connection from the main to the premises which will be based on the site condition in & around the premises.
  2. GI pipes (M) of appropriate size, necessary fittings as will be recommended by the Board will have to be provided by the consumer; the cost of such GI pipes and fittings will not be incorporated in the estimate to be submitted to the consumer by the Board.

  1. The Board will charge the consumers for the water supply services based on the consumption of water as measured by the water meter installed at the consumer's premises. In case of breakdown, non-functioning or non-availability of the meter, the consumer will be charged at a minimum rate as shown in the tables below for different categories of supply till the meter is installed / replaced.
  2. Rates are applicable per 30 days, and consumers are billed for each calendar month on a pro-rata basis.
  3. If the connection is not metered, the higher amount out of the following will be charged:
    1. Minimum charge as above
    2. Average bill value for last three months
  4. The bill is to be paid within the Pay-by date mentioned in the bill.
  5. Upon generation of the bill for the next month, any amount currently outstanding is carried over to that bill as arrear.
  6. Surcharge on arrear amount is charged @2% of arrear amount after pay-by date.
  7. Failure to pay the bill for two consecutive months will result in temporary disconnection. Reconnection will be made on full payment of arrears with interest / surcharge and additional reconnection charge as fixed by the Board.

  1. In case of non-payment of bill for 2 (two) consecutive months, water supply to the consumer's premises will be disconnected. Reconnection will be made on full payment of arrears with surcharge and additional re-connection charges which are as follows:
    CategoryAmount (₹)
    Residential (Independent)200.00
    Residential (Apartment)500.00
    Commercial1,000.00
    Institutiona500.00
    Industrial2,000.00
  2. If re-connection is applied within 6 (six) months of disconnection, the consumer will have to bear the average charge of water supply including surcharge for the disconnection period according to the water charge of 3 (three) months before disconnection in addition to the re-connection charge as shown above.
  3. If re-connection is not applied within 6 (six) months of disconnection, the default connection will be dealt as abandoned by forfeiting the security deposit. Reconnection, if desired by the consumer, will have to be initiated by applying for a connection afresh after clearing the arrear dues in addition to the re-connection charge as shown above.

Contact

Contact Us

Address

Amritpur Path, Ganeshguri, Guwahati - 781 006 (Assam)

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