Terms of Service

Last updated: June 18, 2024

  1. Water supply connection to a consumer will be provided within 15 days of applying, subject to successful verification of details submitted by the applicant, payment of requisite fees and approval of the concerned authority under the BOARD.
  2. One can also opt to apply for a new connection or request changes for an existing connection by visiting the concerned office of the BOARD.
  3. The BOARD reserves the right to withdraw, cancel or extend any water supply connection or and to change on water tariff upon such terms and conditions as it may deem fit from time to time.
  4. In the event of disconnection of water supply due to use of unauthorized pumping set direct on line or tempering with the water meter, a minimum amount of Rs.5000/-(Rupees five thousand) only will be charged as penalty which may extend to Rs.10,000.00 in addition to clause 6 above, as applicable.
  5. In the event of temporary suspension of supply of potable water due to reasons which goes beyond the control of the BOARD like load shedding of electricity, low voltage power supply, machinery breakdown etc. the BOARD will not be held responsible. However, effort will be made by the BOARD to set right the inconvenience at the earliest possible time.
  6. All the clauses in Chapter IX (Water Supply) of the Assam Urban Water Supply and Sewerage Board Act 1985 relating to consumer’s connection will hold good.